TL;DR: When AI tools don’t connect to your systems, people fill the gap by copying, pasting, re-checking, and correcting. That’s transport work, and it’s invisible because it feels productive. Sort your team’s tasks into transport and judgment, count the transport minutes for two weeks, and you’ll have a number worth acting on. There’s a specific
Is AI Making Your Team Busier Instead of Faster? Read More »
TL;DR: Microsoft is using AI agents to find vulnerabilities in Windows before attackers do, and it’s working. The catch is that more flaws found means more patches shipped, while attackers get the same tooling and close the gap between disclosure and exploitation. Vulnerability exploitation is now the top way businesses get breached. Your patch window
AI Is Finding Security Flaws Faster. Can You Patch Faster? Read More »
TL;DR: An AI voice assistant can handle the repetitive calls your team answers all day, and the good ones book appointments and update records rather than just reciting hours. The catch is that vendor demos measure whether calls end, not whether callers got what they needed. Ask for the resolution rate, test the system against
AI Voice Assistants: What the Demo Won’t Tell You Read More »
Why isn’t AI delivering the results you expected? In This Issue Welcome to the September 2026 edition of our Technology Insider newsletter! Many businesses have experimented with AI over the last year. Some people use it every day, while others have quietly gone back to the way they’ve always worked. This month, we explore why
TL;DR: AI note-takers join meetings, transcribe everything, and store the recording on someone’s servers. Where it lands and who can reach it depends entirely on the tool. Some keep data inside your Microsoft or Google tenant, and others hold it themselves and may train on it. Recording consent rules vary by state and follow the
How secure are the everyday tools your business relies on? In This Issue Welcome to the August 2026 edition of our Technology Insider newsletter! You’d be forgiven for thinking a cyberattack is dramatic or sophisticated. Instead, sometimes it starts with an old account nobody removed or a missed software update. The types of small security
TL;DR: Microsoft 365 Copilot reads files, emails, and chats using each user’s existing permissions, and in most companies those permissions have quietly grown broader than anyone realizes. Before you turn Copilot on, audit who can access what, fix the access that has drifted out of scope, and label your confidential files. Skip that step and
How to Prep Microsoft 365 for a Safe Copilot Launch Read More »
Stop Doing the Small Stuff AI Can Handle for You In This Issue Welcome to the July 2026 edition of our Technology Insider newsletter! How much of your day is taken up by the small, repetitive tasks that never quite go away? The follow-ups, the edits, the bits of admin that chip away at your
TL;DR: AI and automation get treated like the same thing, but they solve different problems. Automation follows fixed rules to handle repeatable tasks. AI makes judgment calls on messy, changing information. Pick the wrong one and you waste money, which is why most AI projects show no return. This post breaks down the difference, when
TL;DR: Choosing between off-the-shelf software and a custom build is one of the most expensive technology decisions your business will make. Buy when your problem is standard and speed matters most. Build custom when the software runs a core workflow, no existing tool fits how you work, or compliance rules go beyond what platforms allow.
