TL;DR: Nearly every IT company in Louisville advertises 24/7 support, but the phrase can mean anything from a voicemail box to a live technician. The only way to know is to dig into the process. Ask the provider to walk you through a Saturday night call step by step and use the five questions below.
How to Evaluate an IT Company’s 24/7 Support Claim Before You Sign Read More »
TL;DR: An AI voice assistant can handle the repetitive calls your team answers all day, and the good ones book appointments and update records rather than just reciting hours. The catch is that vendor demos measure whether calls end, not whether callers got what they needed. Ask for the resolution rate, test the system against
AI Voice Assistants: What the Demo Won’t Tell You Read More »
TL;DR: A monthly IT check takes about 30 minutes and catches problems while they’re still cheap to fix. Work through six things: updates, backups, who has access, multi-factor authentication, devices, and subscriptions. Write down what you find instead of stopping to fix it. Handle the small items yourself and send the rest to your IT
The 30-Minute Monthly IT Check Every Small Business Should Run Read More »
TL;DR: Presenting cybersecurity risk to executives fails when the update answers a question nobody asked. Leadership wants to know whether the business keeps running, what a bad day costs, and what they’re being asked to decide. Skip the borrowed breach statistics, build the report around two or three business scenarios, and give every risk an
How to Present Cybersecurity Risk to Non-Technical Executives Read More »
Why isn’t AI delivering the results you expected? In This Issue Welcome to the September 2026 edition of our Technology Insider newsletter! Many businesses have experimented with AI over the last year. Some people use it every day, while others have quietly gone back to the way they’ve always worked. This month, we explore why
TL;DR: AI governance is the set of rules, roles, and safeguards that control how your business uses artificial intelligence. Most small businesses now use AI, but few have any rules around it, and ungoverned AI is already causing data breaches and compliance problems. This guide explains what AI governance is, why it matters right now,
AI Governance for Small Business: The Complete 2026 Guide Read More »
How secure are the everyday tools your business relies on? In This Issue Welcome to the August 2026 edition of our Technology Insider newsletter! You’d be forgiven for thinking a cyberattack is dramatic or sophisticated. Instead, sometimes it starts with an old account nobody removed or a missed software update. The types of small security
TL;DR: A convincing phishing scam is sending fake billing and security warnings through Microsoft’s own Azure Monitor service. The emails come from a real Microsoft address, pass your spam filters, and push you to call a scam phone number. If you get one, do not call. Log in to Azure directly through your browser to
Stop Doing the Small Stuff AI Can Handle for You In This Issue Welcome to the July 2026 edition of our Technology Insider newsletter! How much of your day is taken up by the small, repetitive tasks that never quite go away? The follow-ups, the edits, the bits of admin that chip away at your
TL;DR: CISA Cyber Essentials is a free, voluntary framework that helps small business owners build a basic cybersecurity program. It isn’t a law, but the controls it points to (multifactor authentication, fast patching, and tested backups) are now what cyber insurers and larger partners expect. In 2026, CISA refreshed its companion Cybersecurity Performance Goals to
How to Turn CISA Cyber Essentials Into Real Security Read More »
